Rooms display replacement

Guidance for Addressing Broken Displays in Finland

This page provides instructions on how to proceed if your Philips display is broken. Please read the information carefully to ensure a smooth resolution process.

For Displays Purchased and Owned by Customers

If you purchased and own the display, please contact Elcare for assistance. Visit Elcare Service Portal and follow the instructions provided on the website. Ensure you have the purchase receipt available, as it is required to create a service ticket.

Once your ticket is processed, Elcare will arrange to send you a replacement device.

Devices Purchased Outside Finland

If your device was purchased outside of Finland, please contact the original reseller for further guidance. They will assist you in resolving the issue according to the policies of the country where the device was purchased.

For Displays Leased from Systam

If the broken display is leased from Systam, please contact us directly [email protected]. Provide us the serial number of the device to expedite the process.

Systam will coordinate with the manufacturer on your behalf and provide you with detailed instructions on where to send the broken display. A replacement display will then be sent to you. We will also supply step-by-step guidance on setting up the new display to ensure minimal disruption.

By following these instructions, you can ensure a prompt and efficient resolution for any issues related to your display. If you have any additional questions, do not hesitate to contact your reseller or our support at [email protected]