Visit types let you manage different kinds of visitors — guests, contractors, couriers, and others — with separate settings. Each type can have its own pre-arrival messages, terms of visit, printed badge, and sign-in fields.
Adding a visit type
- Log in to Systam Studio at app.systam.io
- Go to Settings.
- In the Visit types section, click +.
- Choose a preset from the Preset dropdown. There are 19 ready-made presets to start from: Demo, Driver, Courier, Student, Internal staff, External staff, Office visitor, Production visitor, Customer, Appointment customer, Maintenance staff, Employee, Subcontractor, Pensioner, Job applicant, Media representative, Cleaner, Service provider and Audit official. Each comes with a name and description you can edit afterwards.
- Optionally, check Set as the default Visit Type — this type is then set automatically when a visit is created from a calendar invitation. Only one type can be the default at a time.
- Click Save.
The visit type is now active and ready to configure. The counter next to Visit types shows how many you're using out of your workspace's limit — if you need more, contact support@systam.fi.
What can differ between visit types
Click a visit type's name in the list to open its settings. Everything below is set per type, so a factory contractor and an office guest can go through completely different flows in the same workspace.
| Area | What you can set |
|---|---|
| General | Default language for visitor messages, whether the mobile visitor badge is sent by email and/or SMS, and whether several visitors can sign in together on the self-service kiosk. |
| Printed visitor badge | Whether the badge shows the host's name and a QR code. |
| Pre-arrival messages | Whether a message goes out when the visit is created and/or as a reminder before it, how many days before the reminder is sent, a custom email subject and header image, custom arrival content, and which details appear: QR code, PIN code, host's email and phone, visit date and time, meeting location. |
| Visitor information | Whether email address, phone number and company name are optional, hidden or mandatory during sign-in, and whether the flow collects a license plate or a photo. |
| Custom fields | Whether the visit type uses the custom fields defined in your Custom field settings, for extra information you want per visit or visitor. |
| Induction | Whether visitors must complete a Systam Pass induction, in their pre-arrival message or at the kiosk, before they can sign in. This needs Systam Pass — contact Systam to unlock it. |
| Terms of visit | Its own terms of visit text, with a separate version for each language your workspace supports. |
A practical example from a factory site: contractors get an induction link in their pre-arrival message and can't sign in until it's done, and their badge shows the area they're working in. Office guests sign in with just a PIN code, skip the induction, and get a standard badge. Same workspace, two visit types, no compromise for either one.
Related articles
- Edit terms of visit
- Set pre-arrival notifications for visitors
- Printed visitor badge settings
- Custom fields: collect extra visit details in Systam Studio
- Organisation, workspaces and spaces in Systam Studio
That's it — pick a preset, tweak what matters, and each kind of visitor gets exactly the flow they need.
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