Why does a visitor have to complete the same digital induction twice?

If a visitor has had to complete the same induction again, one of these is usually the reason:

• The completion has expired – the content's Pass is valid for number of days has run out.
• No validity period and a fresh pass required – if no validity period is set and Always require a fresh pass is on, the induction must be completed every time.
• All passes were expired manually – someone used Expire all passes now, for example after updating the content. The Action log on the Settings tab shows when this was last done.
• The person's details differ – Systam Pass recognises people by their email address. If the visitor used a different email or none at all, they may be treated as a new person.
• The content was replaced – completions of a deleted content don't count for a new one.

How to check

1. Open Completions and search for the visitor.
2. Check whether there are several entries for the same person with different details.
3. Open the person and look at Activity & actions to see when they were invited and when each completion happened.
4. Check the content's Settings tab for the validity period and the Action log.

A reminder invitation alone doesn't create a new person. If the reason still isn't clear, contact support@systam.io.

With these checks, you'll usually find the cause in a few minutes.