Printing visitor badges at the front desk

The self-service kiosk prints a visitor badge automatically when a visitor signs in. At the front desk, you can also print badges straight from Systam Studio using a printer connected to your computer.

Many front desks work like this: most visitors sign in at the kiosk, and the front desk handles groups and special cases. For example, you can print a group's badges in advance, before the visitors arrive.

How front desk printing works

• The printer connects to the front desk or admin computer with a USB cable.
• Studio prints the badge through your browser's print window. You don't add the front desk printer to Devices → Printers in Studio. That view is for kiosk printers.
• Studio doesn't count badges printed on the front desk printer or send roll notifications for it. It's a good idea to check the roll yourself now and then.
• The badge content comes from the visit type settings, same as on the kiosk. Read more: Printed visitor badge settings.

Installing the printer

You only need to do this once per computer.

1. Download the printer driver from Brother's support site. Check the printer model and your computer's operating system so you get the right driver.
2. Install the driver and connect the printer to the computer with the USB cable.
3. On Windows: open Control Panel → Devices and Printers, right-click the Brother printer and choose Printer properties. Open Device Settings → Utility properties and set:
   • Auto Power On: On
   • Auto Power Off: 0 minutes
   This keeps the printer from switching itself off during the day.
4. In the printer preferences, choose the same paper size as your badge roll. The most common size is 62 × 100 mm.

Printing a single badge

1. Log in to Systam Studio at app.systam.io and open Visitor flow.
2. Find the visit and click the three-dot menu at the end of the row.
3. Choose Print badge. You'll see a preview of the badge and its size.
4. Click Print badge. Your browser's print window opens.
5. Select the Brother badge printer and print.

Printing badges for a group

1. Open the visit's three-dot menu and choose Show visit details.
2. Choose which badges to print:
   • All at once: click the three-dot menu in the top-right corner and choose Print all badges.
   • Only some: tick the visitors in the list and click Print badge above the list.
3. The preview shows all selected badges. Click the print button and select the Brother printer. Each badge prints on its own label.

Printing doesn't sign visitors in. When the group arrives, sign them in from the visit details: Sign in all visitors, or one by one with Sign in.

If the badge doesn't print correctly

• The badge prints too small, off-center or across two labels: in the print window, check that the paper size matches the roll and the size shown in the preview. If your browser shows margin and scale options, set margins to None and scale to 100%.
• Wrong printer: make sure the Brother badge printer is selected in the print window, not a regular office printer.
• Nothing happens: check that the printer is on, no error light is on, and the USB cable is firmly connected at both ends. Clear the computer's print queue if needed.
• Roll empty or jammed: see Insert or replace the visitor badge printer roll.

If the badge still doesn't print, email us at support@systam.io. Tell us which browser you use and what happens on screen when you choose print.

Related articles

• Add and manage badge printers (kiosks)
• Printed visitor badge settings
• Insert or replace the visitor badge printer roll

Now the front desk takes care of groups and special cases, and the kiosk handles everyone else.